Privacy Policy

1. Information we collect

• Information you provide: your name, phone number, email address, account password (stored only as a one-way hash), quote requests, messages with studios and reviews.
• Collected automatically: IP address, browser and device information, system logs, and your language and country preferences. If you consent, site usage data via Google Analytics.
• From studios: photos a studio shares with you, quote and agreement information.

2. How we use information

• To create your account and verify your sign-in with a one-time code sent to your phone or with your email and password,
• To forward your quote requests to the studio you choose and enable communication with studios,
• To publish your reviews and moderate them against abuse,
• To send you notifications about quotes, messages and photo selection,
• To keep the Platform secure, fix errors and, if you consent, measure and improve how it is used.

3. Who we share information with

We do not sell your personal data or give it to third parties for advertising.

• Studios: a studio you send a quote request to or message sees your name, contact details and message so it can respond.
• Our service providers: suppliers that run services such as hosting, SMS, email and push notification delivery on our behalf, only as needed for that service.
• Authorities: where required by law.
• Public content: reviews you publish can be seen by everyone together with the name you use.

4. Visit statistics

We show studios totals of how often their profile was viewed and how often contact buttons were clicked. We do not use cookies to count unique visitors; a one-way digest is created from the IP address and browser information with a key that changes daily and is deleted the next day. Bots and repeat views in the same session are not counted.

5. Cookies

We use strictly necessary cookies to remember your language and country preference, and analytics cookies only with your consent. Details and how to change your choice are in the Cookie Policy.

Cookie Policy

6. Mobile app

The StudioBul mobile app (Android and iOS) is also covered by this policy. In addition to the above, the following applies in the app:

• Location: only when you use the "studios near me" feature and allow it, your device's location is used to sort studios by distance. Your location is not linked to your account and is not stored.
• Photos and camera: the app only accesses the image you choose or take when uploading a payment receipt; it does not read or upload the rest of your library.
• Notifications: if you allow them, your device's notification token, device type (Android/iOS) and app version are stored so we can send notifications about quotes, messages and photo selection. Notifications are delivered via Google Firebase Cloud Messaging and, on iOS devices, Apple Push Notification Service. This record is removed when you sign out or delete your account.
• Stored on your device: the access keys that keep you signed in are kept in your device's secure storage (iOS Keychain, Android Keystore); preferences such as language are kept on your device.
• Maps: maps are shown using OpenStreetMap; when you view a map, your device connects to the map server to download map images and your IP address is sent to that server.
• Not accessed: the app does not access your contacts, calendar, microphone or health data.
• No ads or tracking: the app shows no ads, does not collect an advertising identifier and does not track you across other companies' apps or websites.
• You can turn permissions off at any time in your device settings; only the related feature will then stop working.

7. Security

Connections to the Platform are encrypted (HTTPS), passwords are stored as one-way hashes and access to data is restricted by authorisation. No system is entirely risk-free; in the event of a security breach we make the notifications required by law.

8. Retention and account deletion

We keep your information for as long as needed to provide the service and as required by law. You can delete your customer account in the mobile app under Profile → Delete my account, or on the profile page of the customer panel (customer.studioasist.com); this deletes your account information and removes your sessions and device notification records. Records of your business relationship with a studio (quotes, agreements, photos) may remain in the studio's records; you can contact the studio about these. The steps and what is deleted or kept are described on the Account Deletion page.

Account Deletion

9. Children

The Platform is not designed for people under 18. Under-18s should use it under the supervision of a parent or guardian.

10. Your rights

Your rights under the Turkish Personal Data Protection Law (KVKK) and how to apply are described in the Personal Data Notice.

Personal Data Notice (KVKK)

11. Changes and contact

We may update this policy; the current version is published on this page with its last updated date at the top. We announce significant changes on the Platform.

Questions: Eva Soft Bilişim A.Ş., Work10 İş Hanı, Hacı İlbey Mah. Ali Hikmet Paşa Cad. No:27/C, 10100 Altıeylül / Balıkesir · info@evabilisim.com.tr · +90 850 308 23 82